Frequently Asked Questions

FAQ 2016-12-12T12:40:23+00:00

Immediately After An Auto Accident

  • Take a deep breath and stay calm.
  • Check for injuries; call an ambulance when in doubt.
  • If accident is minor, move cars to a safe place, out of traffic.
  • Turn on your vehicle’s hazard lights and use cones, warning triangles or flares for safety.
  • Call the police, even if the accident is minor.
  • Notify your insurance agent immediately.
  • Stand a safe distance away from your vehicle and the road while you talk to the other drivers or wait  for help.
  • Get the name, address, phone number, driver’s license number, plate number and insurance information of any other drivers involved in the auto accident, along with the names of anyone with injuries and any witnesses.

Also Remember

  • Do not sign any document unless it’s for the police or your insurance agent.
  • Make immediate notes about the accident, including taking photos of specific damages to all vehicles involved, witness information, etc. You might also draw a diagram showing the positions of the vehicles involved.
  • If the name on an auto registration is different than the driver, jot down the relationship.
  • Be polite, but don’t tell anyone the accident was your fault, even if you think it was.
  • State only the facts, and limit your discussion of the accident to the police and your insurance agent.
  • If possible, don’t leave the accident scene before the police and other drivers do.
  • Have your vehicle towed to CBS Collision. If an auto accident occurs during non-office hours, the tow company will be reimbursed by your insurance company for storage until it can be towed to CBS Collision.